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COVID-19 and Your Workers’ Compensation Claim

May 20, 2020

Updated May 27, 2020
The Coronavirus Pandemic is affecting all of us.  Below is a brief overview of the current impact on North Carolina workers’ compensation claims.  We will continue to update this post as more information becomes available.

Medical Treatment

It is a good idea to call your provider in advance of your scheduled appointment to determine whether their protocols have changed since you were in their office last (i.e. whether they require that you wear a mask, whether they are limiting the number of people who may accompany you to your appointment, or whether certain treatment modalities you may normally receive are not being offered or have been changed in any way).

In addition, many nurse case managers have stopped attending appointments with injured workers at this time.  If a nurse case manager is assigned to your claim, he or she may request an update from you following any scheduled appointments you might have.  If you have questions or concerns about any such requests from your nurse case manager, please call us to discuss those.

Home Health Care (also known as “Attendant Care”)

Some of our clients’ home health care has been impacted.  If you are experiencing an interruption in your home health care services, particularly an interruption that has required your family or household members to provide this care to you, we ask that you inform us of the issue immediately so that we can assist in getting these services reinstated and potentially pursue payment to your family or household members for their services in the interim.


With respect to the Industrial Commission (our judicial body in North Carolina workers’ compensation claims), it has remained open with staff working remotely.

Deputy Commissioner Hearings
All hearings that were scheduled to take place on or after March 16, 2020, and through May 31, 2020, have been continued to a future hearing docket, unless the parties were notified otherwise. The Industrial Commission has indicated it is currently developing updated hearing policies for June 2020 and future months that will be announced soon.

Hearings on Medical Motions
Hearings on medical motions are required by statute to be held within 30 days of the filing of the medical motion or appeal and, for this reason, are not being continued. Rather, the Industrial Commission has been conducting hearings on medical motions with all parties appearing by teleconference, and will continue to do so throughout the month of June, unless the deputy commissioner advises the hearing will be conducted via Webex videoconference..

Full Commissioner Hearings
Full Commission oral arguments for cases on appeal are being conducted by teleconference.

Executive Secretary’s Office
Motions filed with the Executive Secretary’s Office continue to be considered and ruled upon under normal procedures, and we have been seeing very quick turnaround times.


Mediations are required to be conducted with all parties appearing remotely if scheduled prior to June 1, 2020.  If the parties do not all consent to appear remotely, then the mediation is required to be rescheduled for a date on or after June 1, 2020.  We have been informed that updated policies for mediations will be announced later this week for mediations scheduled on or after June 1, 2020. If you have a mediation scheduled on or after June 1, 2020, we will contact you in advance to let you know how it will proceed and what to expect on the day of your mediation.


Settlement agreements continue to be timely approved, for the most part, and the Commission has begun accepting electronic signatures, which we have found to expedite filing.

Our Office

Our office continues to operate within its normal business hours, and we can be reached at (704) 377-3770. As always, please do not hesitate to contact us if you have any questions about your case.